The Franchise Formula for Growth: How Home Based Franchise Group Scales Nationally with Jobber
Discover how Jobber’s franchise management software helps Home Based Franchise Group and their franchisees streamline daily operations, grow locations, and deliver a professional customer experience that drives repeat business and referrals.
Franchise wins with Jobber
- 2x growth in franchise locations since adopting Jobber
- Easy, fast onboarding for every new franchisee
- Simplified payments with built-in quoting and invoicing workflows
- More customer trust through automated review requests
- Less admin workload with the mobile app
Running a franchise business, simplified
When your business success relies on the performance of dozens of independently operated locations, consistency is everything. For Home Based Franchise Group (HBFG), which supports over 80 locations across its growing family of brands like Clozetivity and Dryer Vent Squad, having the right operational platform isn’t optional—it’s mission-critical.
“Before Jobber, we were managing about 40 locations. We’ve since doubled that number,” said Chris Woods, Director of Operations at Clozetivity. “Jobber has been a huge part of that growth.”
One platform that supports every franchisee
With Jobber, franchisees under the HBFG umbrella get a consistent, proven workflow from day one. From onboarding to quoting, scheduling, invoicing, and getting paid, Jobber ensures each franchisee runs their business efficiently and professionally.
“It’s convenient for us and our franchisees,” said Chris. “The workflow is simple. You start with a consultation, create a quote, schedule the job, invoice the customer, and collect payment. Everything is streamlined.”
That simplicity helps new franchisees get up to speed faster. Chris, who handles onboarding, has seen firsthand how intuitive the platform is. “We rarely get questions. Jobber just makes sense to them,” he said.
The HQ team also benefits from full operational visibility. With a single dashboard, leaders like Chris can view real-time business data across every location from issued invoices and payments to lead conversion and top-performing marketing sources.
Faster payments and a more professional customer experience
Jobber’s quoting and payments features help franchisees close more jobs and get paid faster.
Franchisees can customize quotes with photos, warranty details, and installation instructions, then collect deposits and final payments in person, online, or through the mobile app.
“It’s very easy for customers to approve quotes and pay right away,” said Chris. “And for franchisees, it’s just a couple of clicks.”
Everything is streamlined. Consult, quote, schedule, invoice, get paid.
Dan Macchiarella, franchise owner of Dryer Vent Squad in Albany, New York, said Jobber has helped him grow while maintaining professionalism. “Jobber helps us look legit. It gives our business that added layer of credibility while keeping that personal, small-town feel.”
Franchisors also benefit from built-in royalties tracking. HBFG can monitor franchise performance and royalty earnings in real time. HQ can see exactly what’s owed and from which locations all without manually chasing down reports or spreadsheets.
This visibility ensures HBFG can manage financial performance, maintain compliance, and support each franchisee effectively.
Better communication means better teams
Jobber also simplifies internal communication across each franchise location. Dan’s technicians use the mobile app to track their schedule, complete jobs, and issue invoices without constant oversight.
“They don’t feel micromanaged,” said Dan. “They just follow the schedule in the app, and it keeps everyone moving.”
Franchisees are tapping into Jobber’s Marketing Suite to power franchise marketing that boosts repeat business and referrals. Email campaigns help re-engage past customers, while automated review requests are helping franchisees rack up Google reviews.
“We tell every franchisee to turn on campaigns and referrals,” said Chris. “You already have a customer database—use it.”
Every time we invoice a customer, Jobber asks for a Google review—it’s been huge for local search.
A trusted software partner for franchise growth
From doubling their franchise footprint to creating a more consistent, professional customer experience, HBFG sees Jobber as a strategic partner, not just a software tool.
“The support is phenomenal,” said Chris. “You can call and get a real person on the line in minutes. That matters.”
His advice to other franchisors?
“If you’re serious about growing your franchise, Jobber is worth every penny. It’s the system that makes scaling possible.”
About Home Based Franchise Group
Home Based Franchise Group is a leader in the home service franchise space, offering opportunities across essential services like dryer vent cleaning, custom closets, and more. Their brands are built for scalability and supported by a central HQ, powered by Jobber, that provides coaching, support, and technology to ensure every franchisee starts strong and grows stronger.