FREQUENTLY ASKED QUESTIONS

Jobber is field service management software for service businesses—from solo operators to multi-crew operationsIt brings quoting, scheduling, invoicing, payments, marketing, and customer communication into one place, built for the way blue collar businesses work, not generic CRMs or spreadsheets. Jobber AI works behind the scenes, giving you personalized, actionable advice to run more efficiently and grow faster.

Jobber’s built for home and commercial service businesses and blue collar industries like landscaping, lawn care, HVAC, electrical, plumbing, roofing, painting, cleaning, remodeling, contracting, pest control, tree care, pool and spa services, and snow removal. If your work takes you to a customer’s property to get the job done, Jobber’s for you. 

Jobber serves professionals across a wide spectrum of business stages—from solo operators just starting out, to growing teams managing multiple crews and complex schedules.

Because Jobber is web-based, all you need is an internet connection. You can use Jobber on any modern web browser—Google Chrome, Firefox, Safari, or Edge—and on both iOS and Android devices.

Jobber has offices in the U.S. and Canada, and serves businesses in over 60 countries. The mobile app supports the English and Spanish languages, and you can choose between the Dollar ($), Euro (€),  British Pound (£), and other global currencies.

You can trial Jobber without entering any credit card information. As your trial gets close to ending, we’ll remind you to enter your billing information to ensure uninterrupted service. You can add your billing information anytime under Billing Info in your account settings.

If your account expires before you’re able to get to it, no need to worry—nothing gets deleted. Just update your billing information in your account settings when you’re ready, and you can pick up right where you left off.

Yes. Jobber never stores your billing information locally. We use a third-party provider that is independently certified to handle sensitive personal information, including credit card and banking details. Your billing data is sent over an encrypted (SSL) connection, and all transactions happen directly through that provider. It’s the same level of security used in online banking.

Yes. You can download the Jobber app from the Google Play Store or the Apple App Store.

No. Jobber’s pricing is fully transparent. Every plan lists its price upfront based on the number of users and whether you choose monthly or annual billing. Pricing for add-ons, including Jobber Receptionist and Marketing Suite, is also available on the pricing page.

Jobber Payments has no setup fees or monthly charges—you only pay standard transaction fees when you receive payments. What you see is what you pay.

Jobber does not require commitments or long-term contracts.

If you’re on a monthly plan, you can cancel anytime with no penalties.
If you choose an annual plan, the full year’s subscription fee is billed upfront.

Jobber doesn’t offer refunds or credits for partial months, upgrades or downgrades, or unused time. For the full details, check out our Terms of Service.

Jobber plans differ mainly by the number of users and the features included, so the best way to compare is on the pricing page. There you can see what each plan covers and pick the one that fits your team.

Yes. With Jobber you can accept credit card and ACH bank payments online, so clients can pay from a quote, an invoice, or the client hub. You get paid faster without chasing checks, and every payment is recorded against the right job automatically.

Yes. Jobber’s online booking lets customers request work or book appointments online through your website, Client Hub, Google Business Profile, or a shared link—24/7. You control availability, bookable services, scheduling rules, and service areas, while Jobber automatically schedules appointments, assigns available team members, sends confirmations, and adds new bookings directly to your workflow.

Yes. Jobber can send automatic appointment reminders by text and email, so clients know when you’re coming. That means fewer no-shows and less time spent manually calling or texting every client.

Yes. Jobber’s client hub gives your customers a self-serve portal where they can approve quotes, check appointment details, pay invoices, and request more work. It saves you back-and-forth and gives clients a professional experience.

Yes. Jobber automatically sends customizable email or text reminders for overdue invoices, helping you get paid without manually chasing customers. You choose when reminders are sent, and they stop automatically once the invoice is paid. If you’re using Jobber Payments, customers can pay directly from the reminder with a secure payment link.

Yes. Jobber syncs with QuickBooks Online, so your clients, invoices, and payments stay up to date in both places without double entry. Your books stay accurate while you spend less time on data entry. See this and more on the integrations page.

In Jobber you can record a payment on an invoice and mark it as paid in a few taps, whether the client paid by card, cash, or check. The invoice updates so your records stay accurate. For the exact steps, visit the Help Center.

Yes. Jobber lets you create recurring jobs with custom schedules for ongoing services or contracts like lawn care, cleaning, or maintenance. Set the frequency once and Jobber automatically generates future visits, keeps your schedule organized, and makes it easy to assign crews, track progress, and invoice completed work.  Learn more about Jobber’s scheduling features.

Yes. Jobber lets you request a deposit up front and bill in stages as the work moves along, which helps with cash flow on bigger projects. Clients can pay each amount online. For how to set this up, visit the Help Center.

In Jobber you can issue a refund or apply a credit to an invoice when a client is owed money back. The invoice updates so your records stay clean and accurate. For the step-by-step process, visit the Help Center.

Jobber Payments help you get paid 4x faster by letting customers pay online with credit cards or ACH bank transfers. Payments are deposited into your bank account on a regular payout schedule, and eligible businesses can use Instant Payouts to access available funds within minutes—even on weekends and holidays—for an additional fee.

In Jobber you can invite team members and set what each person can see and do, so the right people get access without sharing one login. Your plan sets how many users you can add. For the steps to invite someone, visit the Help Center.

Yes. You can set permissions for each team member who has login access to your Jobber account. This lets you control what they can view, create, or modify, so they only see the information you choose to share.

Yes. You can import your existing client list using a CSV, TSV, or PSV file. Jobber also syncs with QuickBooks Online, so you can pull your clients in from there. For full steps, check out our Importing & Exporting documentation.