6 Best Franchise Management Software Solutions for Easier Operations
Key takeaways:
If you’re looking for the most effective ways to streamline and simplify franchise operations, these top franchise management software solutions can help you manage multiple locations, maintain brand consistency, and improve overall efficiency.
- Comprehensive management from one platform. All featured solutions centralize your franchise data—letting you oversee operations, track performance, and ensure brand standards from a single dashboard.
- Enhanced communication and onboarding. Many tools offer built-in communication portals, employee training modules, and onboarding support to keep everyone connected and ensure new locations are up and running quickly.
- Reporting and performance analytics. Each software provides reporting features to monitor key metrics, compare locations, and make informed, data-driven decisions for your franchise network.
- Automation and time-saving tools. Automated workflows, lead routing, invoicing, and customer management are standard, reducing manual work and allowing you to focus on growth and customer experience.
- Tailored features for franchisors and franchisees. Look for standout features like customizable templates, centralized documentation, mobile access, and integrated marketing tools to fit both your corporate and field operations.
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Running a franchise network comes with unique challenges—managing multiple locations, making sure everyone follows brand standards, and staying on top of sales and marketing.
That’s where franchise management software comes in. The right tools can help you stay organized, save time, and keep your franchise running smoothly.
In this article, we’ll look at some of the best franchise management software options available and how they help you manage all of your franchise locations from one central place.
What is franchise management software?
Franchise management software is designed to help you keep track of your franchisees and run your business more efficiently.
It acts as a central hub for everything that keeps your franchise network running smoothly—from franchise operations and communication to lead management and performance tracking.
With this type of software, you can easily manage multiple locations, generate reports, and ensure brand consistency across all franchisees.
Franchise management software brings all the moving parts of a franchise under one roof, saving time, reducing errors, and making it easier to grow the business
Franchise management software comparison table
| Softare | Top features | Price | Free trial |
|---|---|---|---|
| Jobber | • Detailed reports to monitor franchise performance • Lead routing • 1-on-1 training for franchisees | Connect plan starting at $75 per month | Yes |
| FranConnect | • Location goal-setting • Real-time data management • Central documentation and communication | Must contact for pricing | No |
| ServiceTitan | • Custom forms • Call scripts • Built-in templates | Must request pricing | No |
| Pipedrive | • Trackable templates • Centralize franchise sales and contact information • Integration with popular software | Starting at $14 per user per month | Yes |
| Housecall Pro | • Brand-approved automated reminders • Service plan templates • Price book | Starting at $59 per user per month | Yes |
| Hub by Thryv | • Lead routing • Real-time tracking analytics • Centralized inbox | Must request pricing | Yes |
Jobber
Jobber is the best franchise management software for field service businesses. It streamlines the entire service experience to help better manage your franchisees. Link all your locations to make them easily accessible at any time.
As a franchisor, Jobber’s lead management helps you route leads to the right account quickly and efficiently—whether these leads come through your HQ or your call center.
You can also ensure consistency in customer communication across your locations with pre-populated account customizations.
Plus, Jobber’s reporting capabilities allow you to pull data across all accounts in your network and give you visibility to KPIs and royalty reports. This helps you track expenses and ensure that each location is performing well.
Here’s how Jobber’s field service management software helps with franchisee management:
- Build and send professional quotes from pre-built templates
- Provide customers with online booking options
- Schedule their employees
- Instantly generate invoices and collect payment as soon as a job is complete
- Provide better customer service with a 24/7 customer portal
Lastly, you and your locations will be up and running in no time with Jobber’s 1-on-1 onboarding training for each of your locations and a dedicated account manager.
FranConnect
FranConnect is a multi-location management platform that centralizes all of your franchise locations into one ecosystem.
With FranConnect, you can set goals for locations that you can track over time. You can use these goals to measure your franchisees’ performances and gain real-time insights into each location.
FranConnect’s other features include:
- Automated lead nurturing
- A central database to keep documentation and communication across all locations
- Employee training for smooth onboarding
Most FranConect customers enjoy the platform’s customization capabilities, but some users said that the platform is complex and has a steep learning curve for their employees and franchisees.
ServiceTitan
ServiceTitan is a software solution made for service businesses, including franchise owners.
The platform’s franchise helps you establish best practices across your business with standard forms, call scripts, and other standard procedures. ServiceTitan also ensures consistent branding with built-in templates and cloud sync.
ServiceTitan’s other key features include:
- Dashboard to track sales, KPIs and other key metrics
- Text notifications to customers
- Real-time ad spend and ROI data
Something to keep in mind is that ServiceTitan is complex, and may take a while for you—and your franchisees—to get used to. One user noted that the onboarding process was long.
Pipedrive
Pipedrive has a franchise CRM software solution that helps you monitor productivity across different locations.
Pipedrive lets you send trackable quotes and contracts and get notified when your franchisees open them—helping you ensure that every location stays up-to-date.
Pipedrive’s other key features include:
- Automate repetitive tasks—schedule calls, allocate leads and notify franchisees of changes
- Create and send email campaigns
- Integrates with Slack, Zoom, Gmail, and more
One user notes that Pipedrive’s reporting capabilities are limited, which may be a problem for owners looking for insights into their franchise business.
READ MORE:10 best customer relationship management apps for small business success
Housecall Pro
Housecall Pro offers a franchise management system to optimize your network’s success.
One of Housecall Pro’s top features is a price book that you can update and sync for your franchisees to view.
Housecall Pro also lets you:
- Manage and sync service plan templates across the network
- Monitor performance—from invoices to job metrics
- Automate weekly KPI summaries
One user notes that Housecall Pro’s reporting feature requires some manual work to ensure the data you want is there.
READ MORE: Jobber vs. Housecall Pro
Hub by Thryv
Hub by Thryv offers franchise management software that helps ensure that the marketing efforts across your multiple franchise locations is consistent.
Hub by Thryv lets your franchisees view and organize their jobs, messages, appointments, payments, reviews and more.
You’ll also be able to see this information for each of your franchisees, so that you can be confident that every location is running and growing on the same franchise marketing software.
Hub by Thryv’s other key features include:
- View real-time tracking analytics across every location from a single dashboard
- A centralized inbox that displays email, text and social media messages in a single thread
- Store documents with franchisees and customers directly, and track changes
Although Hub by Thryv does not provide prices on their website, one user noted that once the free trial is done, the software can be expensive for small businesses.
Benefits of franchise management software
Running a franchise involves a lot of moving parts—and franchise management solutions help bring them all together. Here are some of the key benefits:
1. Centralized operations
Instead of juggling spreadsheets, emails, and different tools, franchise software lets you manage everything in one place.
From sales data to marketing assets—with the best franchise management software, all your franchise information lives in a single dashboard.
2. Consistent brand standards
Brand consistency is crucial across every franchise location.
Franchise management software helps ensure that each franchisee follows the same guidelines, promotions, and customer experience—no matter where they’re located.
3. Improved communication
Whether it’s sending updates to franchisees or sharing training materials, the franchise software makes communication easy and consistent.
Software with automated communication ensures that everyone stays on the same page, which means fewer misunderstandings and smoother operations.
4. Better performance tracking
Most franchise management platforms include reporting and analytics tools that give real-time insights into how each location is performing.
These tools help you quickly spot what’s working, identify challenges, and make data-driven decisions.
5. Time and cost savings
By automating repetitive tasks like reporting, onboarding, and compliance tracking, franchise management software frees up time and reduces administrative costs.
Top franchise management software features to look for
When selecting a software solution for your franchise network, you’ll want to make sure it includes features tailored to both the franchisor’s needs and day-to-day franchisee operations.
Here are the key features to keep an eye out for when choosing the right software for franchises:
- Standardized branding: Ensuring that every location operates in line with your brand standards is essential. The right system offers features such as pre-built templates and approval workflows to ensure consistent branding.
- Communication: Look for features such as portals, messaging systems, and onboarding training.
- Reporting: You’ll want features that give you actionable insights, such as customizable dashboards, performance metrics, and forecasting. The best franchise management software will have reports by location so that you can see a breakdown of how everyone is performing.
- Mobile access: You, your franchisees, and field staff should be able to access key tools on the go, from their mobile devices.
Choosing the right franchise management software can make all the difference in how smoothly your business runs. With the right tools in place, you can save time, stay organized, and help every location perform at its best—and maximize your potential salary in the process.
Be sure to take the time to explore your options, compare features, and pick the software that fits your franchise’s unique needs.