Jobber vs. Joist
The main difference between Jobber and Joist is that Jobber supports service businesses from the initial request through to final payment. It covers everything from website building, online booking, and scheduling to team coordination and invoicing. Joist is a Jobber alternative that takes a more limited approach, focusing on estimates, invoices, and payments.
Feature comparison: Jobber vs Joist
Feature Comparison
Customer Management & Job Information
Store and manage client contact information. Client records connect to estimates, invoices, and related work.
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24/7 self-serve portal for clients. Clients can request work, confirm appointment details, approve quotes, and pay invoices online.
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Let clients book services or submit work requests online. Availability is set by the business, and bookings flow into the schedule for confirmation.
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Keep important job details and attachments in one place. In Jobber, notes and files can be added to jobs, estimates, and invoices, and stay connected as work progresses. In Joist, notes and attachments can be added to estimates and invoices only.
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Scheduling & Job Management
Schedule jobs on a calendar, avoid booking conflicts, and reschedule work as plans change. Notify your team when schedules are updated.
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Assign jobs to yourself or your team, reassign work as schedules change, and keep everyone aligned on who’s responsible for each job.
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Quoting
Create professional estimates that your clients can review and approve online.
Jobber supports optional line items and packages, giving clients more flexibility when approving work.
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Track job costs for materials, labor, and expenses in one place. See profit, margin, and total cost for each job. Available on Jobber’s Grow plan and above. Joist does not offer job costing.
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Available on Grow and above
Invoicing & Payments
Create professional invoices and collect online payments. Jobber supports progress and batch invoicing, and automatically sends overdue payments follow-ups.
Joist requires invoices to be sent and manually followed up on.
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Limited
Accept credit and debit card payments online or in person, so clients can pay quickly and securely.
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Let clients pay directly from their bank account (ACH). Jobber supports native ACH payments through Jobber Payments. Joist supports ACH through third-party payment providers.
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Limited
Accept in-person payments on the spot using Jobber’s mobile card reader or Tap to Pay (available on all plans). Tap to Pay works directly from your phone with no additional hardware needed, so clients can pay before you leave the job site. Joist does not support a mobile card reader or Tap to Pay.
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Jobber offers built-in instant payouts that deposit funds to a debit card within minutes. Joist supports instant deposits through PayPal. Transfers happen outside the app and may take minutes to a few hours.
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Accounting & integrations
Sync customer records, invoices, payments, and financial data with QuickBooks Online. Available on Jobber’s Connect plan and above. Joist supports a QuickBooks integration on Pro and Elite plans only, limited to syncing estimates and invoices.
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Available on Connect and above
Limited
Connect your business to other tools from one place. Jobber offers an App Marketplace to browse, connect, and manage third-party integrations. Joist supports select partner connections but does not offer a dedicated app marketplace.
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Access & reporting
Make fast and accurate scheduling decisions while on the go via iOS and Android app. Track your team’s progress, communicate with customers, create or send invoices, and record important notes to ensure customer satisfaction.
The Jobber mobile app is available in both English and Spanish for select team members. Joist also offers a mobile app for estimates, invoices, and payments.
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Track how your business is performing over time. Jobber offers customizable financial, work, and client reports with advanced filtering and exports, available on all plans. Joist’s business reports are only available on the Elite plan. Even on Elite, reporting is limited to revenue, invoice, and estimate data with basic filters and CSV export.
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Elite plan only
Marketing & online presence
Jobber includes a full business website on every plan at no additional cost. Joist’s website feature is limited to linking social profiles to estimates and invoices, and is only available on its highest-tier Elite plan.
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Elite plan only
Jobber Reviews
Manage ongoing work beyond estimates and invoices
Jobber is built to manage field service work from the initial request through to final payment. Job details, notes, and updates stay connected every step of the way. Joist focuses on estimates, invoices, and payments, with few tools for managing jobs once the work is underway.
Get work scheduled in seconds
Only Jobber let’s you schedule and assign jobs instantly, through a customizable calendar.
Job scheduling
Create and assign jobs in a few seconds, and spot gaps, conflicts, or overlaps before they disrupt your schedule.
Joist has no scheduling system for daily field work.
Calendar management
Run your business from a flexible, customizable calendar. Switch views, filter by team member, use color coding, and drag and drop jobs to reschedule instantly.
Joist has no equivalent calendar tools.
Team notifications
Jobber keeps teams in the loop with real-time alerts for new assignments, reschedules, and cancellations. A daily work overview ensures everyone starts the day prepared.
Joist notifications are limited to client activity, like when someone views or signs a document.
Drive growth beyond day-to-day operations
Jobber includes built-in marketing and AI tools to help businesses attract, respond to, and convert more customers.
Built-in marketing tools
Jobber includes tools to request reviews, run campaigns, and stay connected with customers from one platform.
These marketing features are not listed as part of Joist’s plans.
AI-powered support and booking tools
Features like Jobber AI and Receptionist help answer questions, capture leads, and book work—even outside business hours.
Pricing details
Jobber’s pricing reflects everything that’s included. Every plan comes with tools to manage and grow a field service business. Joist’s lower price reflects a narrower focus, built primarily around estimates and invoices.
Monthly starting price
$49/month
(Or $29/month when billed annually)
$8/month
Features included in the starting price
Full scheduling, invoicing, client management, website builder, and more
Up to 5 estimates or invoices per month
Additional users
Included on higher plans
Not supported — all team members share one login
See what customers say about Jobber
Frequently asked questions
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When comparing customer support between Jobber and Joist, Jobber stands out as the superior option due to its higher ratings and extensive support channels.
Jobber:
• Available via live chat, email, and phone during extended hours (7 am – 9:30 pm ET).
• Includes Jobber AI for after-hours support to answer basic queries immediately.
• Businesses can also access a detailed Help Center and share device diagnostics directly through the app for troubleshooting.
• Excellent for businesses needing quick responses and multi-channel support.
Joist:
• Provides email and live chat support, but only during business hours (9 am – 8 pm EST).
• Offers a basic AI-powered assistant after hours for instant responses to simple queries, but lacks phone support and after-hours customer service.
• Support is limited outside working hours, with no phone support or 24/7 assistance.
Customer Support User Reviews:
• Jobber receives higher ratings on G2 and other review platforms (4.6/5 on G2) and Capterra (4.6/5), with robust, multi-channel support.
• Joist, on the other hand, has a lower rating (3.7/5 on G2) and Capterra (4.0/5) for customer service, indicating some limitations in support availability.
Bottom line: Jobber’s field service management software provides more robust, round-the-clock support, including phone assistance and Jobber AI, making it the preferred choice for businesses that require reliable, accessible support. Joist offers fewer support channels and is only available during standard business hours.
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Yes, businesses can switch from Joist to Jobber without losing data. Simply export your client list and data as a CSV file, which can easily be imported into Jobber using its client import tool. This process ensures a smooth transition, keeping all your key data intact.
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Jobber offers extensive integration options, including QuickBooks, Zapier, and over 2,000 other apps. This allows for seamless data flow and automated workflows across various business tools, making it ideal for businesses that need to connect multiple systems.
Joist offers more limited integrations, focusing mainly on QuickBooks, PayPal, and Stripe for invoicing and payment processing.
Bottom line: Jobber provides more robust integration options, making it a better choice for businesses looking to streamline operations with a variety of business tools. -
Yes, Jobber offers a 14-day free trial for all plans, allowing businesses to explore the platform’s features before committing to a subscription. No credit card is required to sign up.
Bottom line: Businesses can try out Jobber risk-free for 14 days to see if it fits their needs.