The Best CRM for Cleaning Business Operations: Our Top 7 Picks

Running a cleaning business involves careful coordination of clients, staff, and service requests. As your business grows, managing all these moving parts manually can lead to missed appointments, delayed payments, and frustrated customers.

That’s where CRM software comes in. A good CRM can help you track customer interactions and manage cleaning jobs—all from one platform. As a result, you’ll save time and deliver better service to grow your client base with confidence.

Keep reading to discover the best CRM for cleaning business success and find your perfect match.

How we chose the best CRM for cleaning businesses

We started our search for the best CRM for cleaning business management by checking out online forums to better understand the specific needs of the cleaning industry.

We then reviewed websites such as Software Advice for expert reviews on the top CRM software options. When available, we narrowed down our list by watching app tutorials.

The result is this curated list of the best cleaning service CRMs to help you choose the right one for your business.

Jobber’s cleaning CRM software helps you manage your client history from one place to keep your business organized and deliver quality customer service.

Jobber’s key features let you:

• View past quotes, job history, invoicing, and more associated with each client
• Use custom fields to capture important customer and job details
• Create and store custom cleaning checklists to deliver top-quality service on every visit
• Communicate with customers clearly and efficiently with automated notifications, booking confirmations, and on-my-way texts
• Tag contacts as leads to manage them separately from active clients
• Gain access to your business data with Jobber Copilot for better decision-making

Jobber’s client management isn’t the only feature that makes it the best CRM for cleaning companies. You can also use Jobber to:

• Schedule your cleaning staff with a drag-and-drop calendar
• Create the quickest routes to fit more cleaning jobs in the day
• Generate quotes with easy templates
• Send invoices in just a few clicks
• Collect payment online or on-site
• Create targeted email marketing strategies

Zenmaid is designed for small to medium-sized residential cleaning businesses looking to improve the way they manage their clients. 

Zenmaid’s key features include:

• Tailored booking forms, including service types, pricing, and time slots
• Automated reminders and confirmations for leads
• Contact clients by text or email from your CRM

Zoho CRM is a flexible option for cleaning businesses that want customization and automation. Zoho has a free CRM for cleaning business management that includes up to 3 users, making it ideal for small businesses on a budget.

Zoho’s key features include:

• Attach notes and files to customer contact records
• Capture leads from forms on your website
• Create editable sales pipelines and update customer information as you go

Housecall Pro is a popular CRM option for cleaning businesses to improve customer relations and streamline customer bookings. 

Housecall Pro’s key features include:

• Use custom tags to organize different types of contacts
• Let customers book directly from a Google search
• Send automated emails and text messages to customers

READ MORE: Jobber vs. Housecall Pro

MaidCentral is a CRM system made specifically for residential cleaning businesses. MaidCentral combines client communication and staff management to optimize your workflows.

MaidCentral’s key features include:

• A customer portal to give access to their service details
• Forecasting features to improve lead and sales follow-up strategies
• Custom notification and alert preferences for customers

Nimble is a CRM solution that connects contacts, calendars, and emails to allow your cleaning team to easily collaborate and deliver quality customer service. 

Nimble’s key features include:

• Ability for each team member to customize their own dashboard
• Workflow cards that you can link to contact records
• Notes, tags, and custom fields

HubSpot offers a free CRM for cleaning business management. It allows you to access unlimited data and up to 1,000 contacts to improve customer and lead management. 

HubSpot CRM’s key features include:

• Notifications when a potential customer opens an email or visits your website
• Organize customer information with multiple dashboards
• Report library with analytics on contact activity

What to look for in the best cleaning CRM

Choosing the right CRM for your business is about finding a system that keeps you organized, saves time, and helps your cleaning company grow.

Before deciding on the best CRM for your cleaning service business, make sure you consider your business needs. Ask yourself these questions: 

• What types of cleaning services do you offer (i.e., house cleaning, carpet cleaning, window cleaning)?
• What other cleaning business apps do you use?
• How big is your business currently, and how much do you expect to grow?

Here are some key features to look for in cleaning business CRMs:

• Client communication: The best CRMs send automated reminders, confirmations, and follow-ups to reduce no-shows and increase customer engagement.
• Mobile app: The ability to pull up customer data on the go ensures that your cleaners are always prepared.
• Reporting: Analytical and AI tools help you understand your profitability, job performance, and customer retention, so you can make smarter business decisions.
• Customization: Choose a CRM that you can adapt to your workflows—rather than the other way around—for better task management.
• Integrations: Having your CRM integrate with other business management software, such as your accounting software, helps create an all-in-one system
• Training and support: For a smooth onboarding process, choose a CRM with a good customer support team so that you can get up and running sooner.