How does field service dispatching work in Jobber?
Manage customer requests with less effort
Easily receive work requests from customers through a customizable request form shared on your website, social media, or client hub.
Jobber helps you track, manage, and convert those requests into site assessments that you can dispatch right away.
Avoid scheduling mistakes and save time
Toggle between five different calendar views—including a day view, week view, and more—to get a clear visual of crew availability.
Easily reschedule a job by dragging it over to a different day or time. Teams get automatically notified their schedules change.
Equip your crew with job info at their fingertips
Jobber lets your on-site crews access instructions, photos, job forms, and checklists from the field so they can complete the job exactly as planned.
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Use team locations to make better dispatching decisions
Make quicker scheduling decisions and keep tabs on team progress. Jobber lets you track your field service vehicles in real time, from anywhere.
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Keep customers informed about appointments
Jobber sends automated emails or text messages to ensure customers are ready for your crew’s arrival.
Customers can click through to client hub, where they can review details, view assigned team members, and confirm or request a change if necessary.
Prepare clients for your crew’s arrival
With one click in the Jobber mobile app, send a standardized text message letting customers know your service team is on the way (or running late).
“I love that my technicians can access it while they’re in the field.”
Integrations that fit the way you work
Schedule jobs efficiently and monitor your entire fleet directly in Jobber with Fleetsharp’s real-time GPS location data
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Instantly book jobs on Thumbtack and manage the job seamlessly in Jobber.
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Snap unlimited jobsite photos, seamlessly synced to Jobber—so your team and customers always have the full picture.
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Automate tasks between apps with custom triggers—seamlessly connecting Jobber with 2,000+ other tools
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Get the tools you need to work smarter, stay in control, and grow with confidence.
Explore other features
Online booking
Turn website visitors into booked jobs automatically—no follow-up required.
What is service dispatching software?
Service dispatching software like Jobber helps you schedule and assign field service work, then prepare crews and customers for the job—all from one platform.
Here’s how Jobber saves time and effort for service dispatchers:
- Instantly convert a work request into a job you can schedule in your calendar
- Assign the job to the nearest or first available crew
- Equip your team with instructions, photo attachments, and job checklists to ensure the job is done right
- Send on-my-way texts and visit reminders to prevent customer no-shows
Plus, all the information you capture in your initial request form flows all the way through to the quote and invoice, so you never have to re-enter job or customer details.