From Paper Schedules to $800K: Frankie’s Plumbing’s Growth Story with Jobber
See how Frankie’s Plumbing uses Jobber’s plumbing software to manage quoting, scheduling, customer communication, and payments from one place. Since making the switch to Jobber, the company has grown from roughly $100,000 in annual revenue to an estimated $800,000.
Wins with Jobber Plumbing Software
- Grew from $100,000 in annual revenue to $800,000
- Sends professional quotes from the job site in minutes
- Keeps technicians, schedules, and customer information organized in one place
- Collected payments faster with Tap to Pay
- Trains new technicians on the system in less than a week
- Got more time back for family and planning the next workday
Trading paper schedules for a system that actually worked
Frank Galvin worked as a plumber for 12 years before starting Frankie’s Plumbing with his wife, Monica, in San Diego, California.
Like many growing plumbing businesses, the company started with pen and paper, Google Calendar, and separate tools for invoicing and payments. But as emergency calls, customer details, job photos, and invoices piled up across different systems, staying organized became harder.
Instead of focusing on customers and growing the business, Frank found himself spending more and more time chasing information. Once everything moved into Jobber, that changed.
We thought that running a business would be very difficult and maybe not the right decision for us. Once we got Jobber, we noticed that that wasn’t the case.
Quotes, scheduling, customer records, invoices, and payments were all accessible from one platform, giving Frankie’s Plumbing a clear picture of every job. With less time spent chasing paperwork, Frank could focus on growing the business. “Before using Jobber, we’re roughly making about $100,000 a year. Now after using Jobber we’re estimated this year to hit about $800,000,” said Frank.
Sending professional quotes before leaving the driveway
For Frank, one of Jobber’s biggest advantages is how quickly his team can create and send professional quotes.
With Jobber, Frank and his technicians can:
- Inspect and diagnose a plumbing issue
- Build a quote from their phone
- Attach job photos
- Send pricing to the customer while still on-site
From there, customers can approve the quote and pay a deposit before the team even leaves the driveway.
The quoting feature is fantastic. We’re able to go to a customer’s house, look at their problem, quickly convert an assessment into a quote, attach pictures to it, create a deposit, have them sign it, and we’re able to do the work within less than five minutes sometimes.
Frank also customizes quotes with company branding and job photos, helping the business compete with larger plumbing companies. “All the features Jobber has to offer make us look like we’re a huge business. We’re a small family-owned business, but a lot of people are surprised when they realize that we’re that small,” said Frank.
Building trust before the team even arrives
Like many plumbing businesses, Frankie’s Plumbing handles emergency calls throughout the day. Missing a phone call while working in the field could mean missing out on new business.
Now, Frank uses Jobber Receptionist to capture messages and customer details when he can’t answer the phone right away. That lets him follow up quickly between jobs without staying tied to his phone all day.
The AI takes a message. It jots down the information very well. It’s very clear. I’m able to call that person back within a reasonable amount of time, we’re able to get their business, and we don’t lose any money.
Frank also uses on-my-way text messages to send customers an arrival window before the team arrives at a property. This keeps customers informed throughout the service experience and eliminates uncertainty around appointment times. “The communication is clear. Therefore, we look good prior to even showing up,” said Frank.
Getting paid right on the spot
To simplify payments, Frankie’s Plumbing switched from Square to Jobber Payments.
Technicians can collect payment on-site using Tap to Pay instead of waiting for checks or follow-up calls later.
We’re able to close out an invoice now. They have a new feature where you can tap to pay on the phone. It just makes it very easy to start the job and close it out at the end of the day.
Back in the office, Frank’s wife uses the QuickBooks Online integration to help keep financial records organized.
Keeping a growing team connected
As customer demand increased, Frank added more technicians to keep up with the workload. With Jobber’s user-friendly features, new employees can learn the system in less than a week, helping the team get up and running quickly.
In the field, technicians use the Jobber mobile app to:
- Check schedules
- Add service notes
- Upload pictures
- Track their hours
- Collect payments
Having everything connected in one place helps the crew stay organized throughout the day.
A clearer view of every job
Organizing teams and winning more work is important, but so is knowing which jobs are actually making money.
Using Jobber’s job costing features, Frank can track material and labor costs and quickly see how each job is performing. Instead of guessing whether a project was profitable, he has the numbers to back it up.
You can see the hours of the technicians, it deducts everything, and it gives you a clear profit margin on what you made on the entire job.
More growth, and more family time
For Frank, the biggest benefit of Jobber isn’t any single feature. It’s the confidence that comes from knowing the business is organized. “We’ve been in business for roughly four years, and we’ve been using Jobber for three and a half of those years. We plan on using Jobber for as long as we’re in business,” said Frank.
Rather than keeping schedules, customer requests, and follow-ups in his head, everything lives in one place. Frank knows where every job stands, customers stay informed, and nothing falls through the cracks.
Not only are we able to grow the business, but using Jobber and using the scheduling and all the other features gives me a lot more time to just spend time with my family.
That peace of mind gives him more time to focus on serving customers, supporting his team, and spending time with his family. “I now have a calm peace state of mind. I can come home and enjoy my time knowing that all the things I used to carry in my head are now on Jobber,” said Frank.
About Frankie’s Plumbing
Frankie’s Plumbing is a family-owned and operated plumbing company based in San Diego, California. Founded by Frank and Monica, the business was built on a simple goal: provide honest, high-quality plumbing services while treating customers like family. Backed by more than 12 years of industry experience, the company provides residential and commercial plumbing services with a focus on professionalism, communication, and customer care.