28 Minutes
FROM GOOD TO WORLD-CLASS CUSTOMER SERVICE
With Terence Chan and Kimberly Towers
About the speakers
Adam Sylvester
CHARLOTTESVILLE GUTTER PROS AND CHARLOTTESVILLE LAWN CARE
Instagram: @adamsylvester
Adam started Charlottesville Lawn Care in 2013 and Charlottesville Gutter Pros in the fall of 2020, in Charlottesville, VA. He likes to say, “I do gutters and grass! When it rains the grass grows and the gutters leak!” He got into owning his own business because he saw it as a huge opportunity to generate great income while living a life that suited him. He believes that large companies can make a serious impact on their communities and on every individual it touches, and he wanted to build a company that could make a big difference. His sweet spot talent is sales and marketing with a strong passion for building a place his team wants to work. Adam values his employees and loves leading people. While operations and efficiency is not something that comes naturally to him, he is constantly working to improve himself and his business in these areas.
Terence Chan
Impetus Plumbing and Heating, Ltd
Instagram: @the__impetus
TikTok: @the__impetus
Terence Chan is the founder and president of Impetus Plumbing and Heating, Ltd based in Vancouver, BC, which he started in 2014. The company provides residential plumbing and heating services. He is a young, aspiring entrepreneur who loves working with his hands and constantly tries to improve his craft and his trade. He has a special interest in social media marketing, and he’s made it a focus for his whole team. When he’s not working with his tools, he’s in his creative space making content for his viewers. His goal is to change the world’s perspective on blue collar trades and show people what plumbing and heating is all about.
Kimberly Towers
The Red Rose
Instagram: @TheRedRoseMN
Facebook: @TheRedRoseMN
Website: theredrosemn.com/
Kimberly Towers is the owner of The Red Rose, a residential and commercial cleaning company in Minneapolis, MN. In January 2021, after 10 years of work experience in home service, and during an unprecedented pandemic, she took the exciting step into business ownership and bought the company. She is proud to operate a Black-owned business in the Twin Cities that serves the community in a meaningful way. With The Red Rose, Kimberly is able to provide stellar service and create great jobs in a high-performing and enjoyable work environment, while making sure business profits go towards making positive change in Minneapolis.
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