34 Minutes
Should you Outsource Your Customer Service? Here’s a Complete Guide
With Michelle Jeppesen and Richard Grove
About the speakers
Adam Sylvester
CHARLOTTESVILLE GUTTER PROS AND CHARLOTTESVILLE LAWN CARE
Website: adamsylvester.com
Adam started Charlottesville Lawn Care in 2013 and Charlottesville Gutter Pros in the fall of 2020, in Charlottesville, VA. He likes to say, “I do gutters and grass! When it rains the grass grows and the gutters leak!” He got into owning his own business because he saw it as a huge opportunity to generate great income while living a life that suited him. He believes that small companies can make a serious impact on their communities and on every individual they touch, and he wanted to build a company that could make a big difference. His sweet spot talent is sales and marketing with a strong passion for building a place his team wants to work. Adam values his employees and loves leading people. While operations and efficiency is not something that comes naturally to him, he is constantly working to improve himself and his business in these areas.
Richard Grove
Wall Control and the Small Business Consultant
Websites: Wall Control | The Small Business Consultant
Richard Grove started his career by growing Wall Control, a brand that focuses on wall mounted storage and organization systems for home organizers and garage installers. Through his experience scaling the business, he realized he could add value to other business owners and operators as a consultant, so in 2019 he founded The Small Business Consultant. Richard enjoys the challenge and thrill of growing businesses and helping others do the same. He is a masterful innovative marketer and has enjoyed growing Wall Control and brands he works with by identifying creative marketing opportunities and leveraging them to accelerate growth through things like influencer and brand ambassador programs, as well as tv partnerships through shows like Renovation Hunters.
Michelle Jeppesen
Jill’s Office
Website: www.jillsoffice.com
Facebook: www.facebook.com/jillsoffice
Instagram: @jillsoffice
TikTok: @jillsoffice
Michelle Jeppesen is the Chief Marketing Officer at Jill’s Office, a virtual receptionist service that books over $2 Million of work for their clients every month on the phones. A fierce believer in the importance of human connection and also a bit of a tech geek, Michelle has an MBA and is obsessed with helping small businesses grow their businesses with the right mix of behavioral science and technology. She and the rest of the Jill Team are on a mission to not only help create better customer experiences, but to help business owners gain that sweet freedom (both in time and money) they daydreamed about when doodling their first business plans.
SIGN UP FOR PODCAST UPDATES
Get email updates on new episodes and podcast news.
You don’t want to miss out!
Interested in being a guest on the show?
Are you a home service professional eager to share your insights and experiences? Apply to be a guest on the Masters of Home Service Podcast, and join a community of experts committed to helping others level up through knowledge.
Other Podcasts We Love
