Episode Overview

Don’t let the economy hold your business back—take charge of your growth with proven strategies for success. This episode dives into how mindset, customer focus, and operational efficiency can help your business thrive in any market. Learn how to target the right customers, maximize leads, increase average job size, and deliver a standout customer experience. Join host Adam Sylvester, and Paul Maskill of Blue Collar Business Advisors.

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Show Notes

• [00:00] Introduction to the episode and guest
• [01:43] Mindset shifts needed to thrive in a downward economy
• [03:36] Avoiding the trap of undervaluing your expertise and the importance of charging based on skills and demand
• [05:58] Getting the most out of all leads and improving response times
• [07:58] Addressing the demand for faster services in an instant gratification market
• [11:06] Leveraging technology and fractional services to capture and nurture leads
• [12:06] The role of field service software, like Jobber, in creating a standout customer experience
• [13:08] Improving booking rates through better phone processes and follow-up systems
• [15:08] Asking questions to understand client needs and increase job value
• [17:14] Implementing a sales process to expand average job size
• [23:00] Understanding and improving booking rates to enhance business performance
• [25:47] Strategies to deliver a world-class customer experience
• [27:46] Acquiring struggling businesses and strategies for fair transactions
• [29:21] Adam’s key takeaways: Call every lead back, Extend the hours you pick up the phone, Ask questions to increase average job size